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Chill Steel PipesChill Steel PipesChill Steel Pipes
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FAQs

Your new Chill Steel Pipe is easy to assemble by simply attaching the neckpiece to the base and inserting the downstem through the front of the base. You can download the complete assembly and care guide here.

Cleaning the Chill Steel Pipe is a breeze but a little different than your normal glass piece! You can download the full assembly and care guid here.

In general, avoid "clay based" cleaners as they can damage the ceramic interior. We also advise against using salt, which is too course and can result in rust stains on any of the exposed stainless steel.

We recommend simply using 100% isopropyl alcohol without salt, or vinegar with a pinch of baking soda. A good shake and soak with these work great.

Here at Chill we believe in being just that...Chill. That being said, we are so sorry this happened to you!

We know you were probably used to your glass piece cleaning ritual so we will honor a 1 time replacement at no cost to you.

Please contact us form and get some pictures of the damage ready to send us via email.

The Chill Steel Pipe is made out of food grade stainless steel and is double-wall vacuum insulated, like a premium reusable water bottle. The interior has a patented ceramic coating that hits and cleans like glass. Each Chill Steel Pipe includes and unbreakable aluminum downstem and bowl, and all gaskets are made of food grade silicon.

The downstem provided with your Chill Steel Pipe is 14mm.

Right now we have the Mix & Match Design Series, which allows you to switch up the look of your Chill Steel Pipe with different neckpieces and bases.

In the near future we'll also have adaptors that will allow you to incorporate glass percolators for extra smooth hits and visuals.

The downstem itself can use any 14mm bowl, ash catcher, or 45° banger.

We ship the Chill Steel Pipe to North America including American territories and the UK. South America and Australia will be available by August. If you'd like to place an international order to other locations please contact us.

Yes, please contact us here to place a wholesale order.

Chill Steel Pipes are made out of stainless steel and are conducive to any kind of decoration, from UV printing to screen printing to engraving.

We will also be dropping new based and neckpiece designs regularly on the site and are open to creative collaborations. If you're an artist looking to collaborate, contact us.

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