FAQs

The Chill Steel Pipe is made out of food grade stainless steel and is double-wall vacuum insulated, like a premium reusable water bottle. The interior has a ceramic coating for smooth hits and easy cleaning. Each Chill Steel Pipe includes and durable aluminum downstem and borosilicate glass bowl, and all gaskets are made of food grade silicone.

Your new Chill Steel Pipe is easy to assemble by simply attaching the neckpiece to the base and inserting the downstem through the front of the base. You can download the complete assembly and care guide here.

The downstem provided with your Chill Steel Pipe supports a 14mm bowl piece.

To keep your glass bowl piece safe, we don't ship it placed in the downstem. Usually, you can find your bowl piece in the corner of the bottom cardboard insert that holds the base of your Chill. It could also be stuffed in the neckpiece right where the base and neckpeice screw apart.

Cleaning the Chill Steel Pipe is simple but a little different than glass! You can download the full assembly and care guide here.

In general, avoid "clay based" cleaners as they can damage the ceramic interior. We also advise against using salt, which is too coarse and can result in surface rust stains if left on any of the exposed stainless steel.

We recommend using isopropyl alcohol without salt. A good shake and soak with these work great.

To help with any lingering smell or taste, fill the base with warm water and a tablespoon of baking soda, and let it sit for 40 minutes. Once the base has soaked in the baking soda water, rinse it out.

No. We would avoid putting your Chill in the dishwasher. It could cause harm to the ceramic interior of the device and resin from the device could cause damage to your dishwasher itself.

Here at Chill we believe in being just that...Chill. That being said, we are so sorry this happened to you!

We know you were probably used to your glass piece cleaning ritual so we will honor a one-time replacement at no cost to you.

Please contact us form and get some pictures of the damage ready to send us via email.

Yes, please contact us here to place a wholesale order.

Right now we have the Mix & Match Design Series, which allows you to switch up the look of your Chill Steel Pipe with different neckpieces and bases.

We also offer a variety of different color downstems and an ash catcher. The downstem itself can use any 14mm bowl, ash catcher, or 45° banger.

We ship the Chill Steel Pipe anywhere in the United States, Canada, Mexico, United Kingtom, Australia, New Zealand, Germany, Switzerland, and Malta.

If you'd like to place an international order to other locations please contact us.

Chill Steel Pipes are made out of stainless steel and are conducive to any kind of decoration, from screen pritnting, powdercoating, to engraving, and literally hundreds of different applications.

We will also be dropping new based and neckpiece designs regularly on the site and are open to creative collaborations. If you're an artist looking to collaborate, contact us.

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