We cannot guarantee that any orders after December 13, 2024 will arrive before Christmas. Fulfillment is ranging between 3-5 business days and major carriers like UPS, FedEx, DHL, and USPS are informing us of significant delays due to the surge of holiday orders. While we are trying our best to get you your order before Christmas, even with Express Shipping we cannot guarantee your package will arrive in time.
Frequently Asked Questions
The Chill Steel Pipe is made out of food grade stainless steel and is double-wall vacuum insulated, like a premium reusable water bottle. The interior has a ceramic coating for smooth hits and easy cleaning. Each Chill Steel Pipe includes and durable aluminum downstem and borosilicate glass bowl, and all gaskets are made of food grade silicone.
Your new Chill Steel Pipe is easy to assemble by simply attaching the neckpiece to the base and inserting the downstem through the front of the base. You can download the complete assembly and care guide here.
Cleaning the Chill Steel Pipe is simple but a little different than glass! You can download the full assembly and care guide here.
In general, avoid "clay based" cleaners as they can damage the ceramic interior. We also advise against using salt, which is too coarse and can result in surface rust stains if left on any of the exposed stainless steel.
We recommend using isopropyl alcohol without salt. A good shake and soak with these work great.
To help with any lingering smell or taste, fill the base with warm water and a tablespoon of baking soda, and let it sit for 40 minutes. Once the base has soaked in the baking soda water, rinse it out.
The downstem provided with your Chill Steel Pipe supports a 14mm bowl piece.
To keep your glass bowl piece safe, we don't ship it placed in the downstem. Usually, you can find your bowl piece in the corner of the bottom cardboard insert that holds the base of your Chill. It could also be stuffed in the neckpiece right where the base and neckpeice screw apart.
No. We would avoid putting your Chill in the dishwasher. It could cause harm to the ceramic interior of the device and resin from the device could cause damage to your dishwasher itself. Please see our full assembly and care guide.
Yes, please contact us here to place a wholesale order.
Right now we have the Mix & Match Design Series, which allows you to switch up the look of your Chill Steel Pipe with different neckpieces and bases.
We also offer a variety of different color downstems and an ash catcher. The downstem itself can use any 14mm bowl, ash catcher, or 45° banger.
We ship the Chill Steel Pipe anywhere in the United States, Canada, Mexico, EU, United Kingdom, New Zealand and Australia.
If you'd like to place an international order to other locations please contact us.
Chill Steel Pipes are made out of stainless steel and are conducive to any kind of decoration, from screen pritnting, powdercoating, to engraving, and literally hundreds of different applications.
We will also be dropping new based and neckpiece designs regularly on the site and are open to creative collaborations. If you're an artist looking to collaborate, contact us.
All international orders come from our third party logistics warehouse and are sent via a service called Passport, which handles the international shipping, duties and taxes. Because it's a third party service that aggregates multuple international orders and ships them together, these orders can take up to 30 days, but usually ship much faster. If your shipping confirmation says that Passport is still awaiting your package, please note that the package has left our warehouse already and is just waiting on them to perform a first scan.
Getting started with your Chill Hookah set is easy:
1. Remove the Chill Neckpiece from the Chill Base and attach the food-safe Chill Silicone Hookah Adapter. Assemble the Chill Whip by attaching the Borosilicate Glass Plug and Mouthpiece to each end.
2. To invert the airflow, remove the Downstem from the front Downstem Gasket, insert it into the Silicone Hookah Adapter, and place the Borosilicate Glass Plug end of the Chill Whip into the Silicone Downstem Gasket.
Inversion provides better balance for heavier bowl pieces like the DynaVap HyperDyn, VonG, Puffco Proxy Glass Adapter, Ceramic Hookah Bowl, and more.
3. If you prefer not to invert, leave the Downstem as is. The Borosilicate Glass Plug fits securely in the Silicone Hookah Adapter, allowing you to attach the Chill Whip to the top of the Chill Base instead of the Chill Neckpiece.